What happens if a van breaks down on the way to or from work?

Passengers will be picked up by other vans or by a backup van dispatched by the Rideshare office. The van that broke down will be taken to Douglas County maintenance for repairs. When a van is in the shop for maintenance or repairs, a backup van is used to continue regular service.

Show All Answers

1. How do I become a vanpool passenger?
2. What is the monthly fare for vanpooling?
3. Will my monthly fare for vanpooling always be the same, or could it be increased or decreased?
4. Are there any expenses for vanpooling in addition to my monthly passenger fare?
5. What are my van fares used for?
6. Tell me about my van driver.
7. My husband is confined to a wheelchair. Can he participate in the vanpool program?
8. Can I eat on the van, or have a soft drink or coffee? What about smoking?
9. Where will I sit on the van?
10. What if I need to come home during the day?
11. What if I get left at my workplace in the afternoon?
12. What if I miss the van in the morning?
13. What about holidays?
14. What happens if a van breaks down on the way to or from work?
15. What if I've got a gripe or complaint?
16. Can I quit riding my van?
17. Who sponsors Rideshare and its vanpool program?
18. Can I use the transportation center even if I don't ride a Douglas County van?