ADA Paratransit Service
Eligibility for ADA Complimentary Paratransit Service is based on whether the passenger can functionally access or ride the fixed route bus (whether your disability prevents you from independently doing the tasks needed to use the fixed route service). Eligibility is not a medical determination; it is a functional ability analysis. To become an approved Paratransit rider, you must submit a completed Paratransit Eligibility Application.
ADA Paratransit operates during all days and hours that Fixed-Route Bus Service operates. Monday through Saturday from 7:00 a.m. to 8:00 p.m.
The County does not operate fixed route or Paratransit bus services on the following holidays:
- New Years’ Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
The Connect Douglas Americans with Disabilities Plan requires a mechanism to obtain feedback and suggestions about its paratransit service. This is a federal requirement. To meet this requirement, Connect Douglas appoints a Paratransit Advisory Board which meets regularly. This board is as its name implies: advisory. It can make recommendations and suggestions to Connect Douglas staff about the paratransit service regarding its performance and how it is being operated, but it has no authority to set policy or direct the operations of the service. Any recommendations to be sent forward to Connect Douglas or the Board of Commissioners requires a simple majority. To conduct voting business, the advisory board must have five members present.