Title VI Information

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Connect Douglas Transit Title VI Notice to Public

Attention Connect Douglas Passengers:

Douglas County Multi-Modal Transportation Services Division, Connect Douglas, operates its transit service subject to the non-discrimination requirements under Section 601 of Title VI of the Civil Rights Act of 1964 and applicable regulations from the U.S. Department of Transportation, U.S. Department of Justice and other applicable Federal laws and regulations.

Pursuant to its Title VI program, Connect Douglas ensures that no person in its service area shall, on the grounds of race, color, sex, age or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination. For more information on our non-discrimination obligations, complaint procedures or for a complaint form, please call 770-949-7665 or view our our current Title VI Plan at TITLE VI 2022-2024 PLAN .

Individuals who feel they have experienced discrimination may file a signed, written complaint within one hundred eighty (180) days from the date of the alleged discrimination. 

The complaint should include the following information:

  • Your name, mailing address, and contact information
  • How, when, where, and why you believe you were discriminated against. Include the location, names and contact information of any witnesses.
  • Other information such as pictures, witness information or other media if appropriate

File the written complaint with Connect Douglas Division Manager at the appropriate addresses listed below: 

Title VI Coordinator 

Douglas County Rideshare 8800 Dorris Road

Douglasville, GA 30134 or via Email: connectdouglas@douglascountyga.gov 

The Multi-Modal Division Manager will make every effort to respond to Title VI complaints within 60 working days of receipt of such complaints. 

In addition to the complaint process described above, a complainant may file a Title VI complaint directly with the Federal Transit Administration at the address listed below.

Office of Civil Rights

Title VI Program Coordinator

Federal Transit Administration

East Building, 5th Floor – TCR 1200

New Jersey, Ave., SE

Washington, D.C. 20590